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Answers to common questions about hosting, domains, billing, and support. Can't find what you need? Contact us →

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General & Hosting

NVMe (Non-Volatile Memory Express) SSDs are the latest generation of solid-state drives, significantly faster than traditional SATA SSDs or HDDs. NVMe drives offer 10× faster read/write speeds compared to SATA, resulting in faster website load times, quicker database queries, and better overall performance. Your visitors experience snappier interactions, better SEO rankings, and higher conversion rates.

We offer three plans: Starter for personal blogs and small websites, Business for growing businesses hosting 2–5 sites with moderate traffic, and Ultimate for high-traffic sites, agencies, and resellers. All plans include NVMe SSD storage, free SSL, daily backups, and 24/7 support. Start with Starter and upgrade anytime — no downtime, prorated billing.

Absolutely. Upgrading is seamless and takes effect instantly from your hosting dashboard. We apply prorated billing so you only pay for the remaining period on your current cycle. No downtime, no data loss, no manual migration required.

Yes — 30-day full refund guarantee on all hosting plans. If you're not completely satisfied for any reason, request a refund within 30 days and we'll return your money, no questions asked. We're that confident in our service.

We use cPanel, the industry-standard hosting control panel. cPanel is user-friendly and powerful — manage your websites, domains, email accounts, databases, and more from one place. All plans include full cPanel access.

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Domain Questions

Business and Ultimate hosting plans include 1 free domain registration for 1 year. Choose from popular TLDs like .com, .net, .in, .org, and many others. The Starter plan doesn't include a free domain, but we offer competitive domain registration starting from ₹299/year.

Yes — domain transfers are free. We'll also add 1 free year to your domain registration. The entire process typically takes 5–7 days. Our support team will guide you through every step.

Your domain and hosting are completely separate products. Cancelling hosting does not affect your domain — it remains active and yours to keep. You can point it to another hosting provider or continue renewing it with us at any time.

Yes — all domains registered with Haznox include complimentary WHOIS privacy protection. This hides your personal contact information from public WHOIS databases, protecting your privacy and reducing spam.

Most popular TLDs (.com, .net, .org) register instantly. Country-specific TLDs like .in and .co.in may take 24–48 hours for registry approval and activation. We'll notify you by email when your domain is active.

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Billing & Payments

We accept credit/debit cards (Visa, Mastercard), UPI, Net Banking, Paytm, Google Pay, and NEFT/RTGS bank transfers. Choose whichever method is most convenient for you at checkout.

No setup fee, no activation fee, no hidden charges. The price you see is exactly what you pay. We believe in fully transparent pricing — always.

Yes, monthly billing is available on all plans. However, yearly billing saves 30–50% compared to monthly rates, making it much more economical for most customers.

Cancel anytime from your billing dashboard — no phone calls, no forms. If you cancel within the 30-day guarantee window, you'll receive a full refund. After 30 days, cancellations take effect at the end of your billing cycle with no partial refund.

Our Business plan allows up to 5 websites, and Ultimate includes unlimited website hosting — both far more economical than buying multiple plans. Contact our sales team for custom volume pricing if you manage a large portfolio.

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Technical Questions

We support PHP 5.6 through 8.3. Switch your version anytime from the cPanel dashboard without downtime. We continuously add new PHP versions as they are released and supported.

Node.js and Python are fully supported on our Cloud VPS plans. Business and Ultimate shared hosting have limited Node.js support via Passenger. For full control and advanced configurations, our VPS plans offer maximum flexibility.

Backups are automatic and stored offsite — restore or download anytime from cPanel:

  • Starter — Daily backups, 7-day retention
  • Business — Daily backups, 14-day retention
  • Ultimate — Hourly backups, 30-day retention

Yes — all plans include free Let's Encrypt SSL for all domains. Certificates are installed automatically and renewed before expiry. HTTPS is enabled by default — no manual setup required.

Starter and Business plans guarantee 99.9% uptime. Ultimate plan customers receive a 99.99% uptime SLA. If we fall short, you're eligible for service credits. Our infrastructure uses redundant power, cooling, and network with automatic failover.

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Email Questions

Yes — all hosting plans include free business email accounts. Starter includes 1 account, Business includes 10 accounts, and Ultimate includes unlimited accounts. Create professional addresses like hello@yourbusiness.com instantly via cPanel.

Our email system works with all major clients — Outlook, Gmail, Apple Mail, Thunderbird, and any client supporting IMAP/POP3. Access your email on desktop, mobile, or via our included webmail interface.

Each email account comes with 1 GB storage, sufficient for most small businesses. Additional storage can be purchased. All accounts include anti-spam filtering and virus protection at no extra cost.

Yes. You can connect your domain to Google Workspace (formerly G Suite), or use our more affordable Enterprise Email plan which provides similar functionality. Both give you a professional @yourdomain.com address with Google or our own infrastructure.

Free email migration is included on all plans. Our team will migrate your emails, contacts, and settings from your previous host at no extra cost — no data loss, no downtime during migration.

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Phone Support

Talk directly to a Haznox engineer for billing, sales, or urgent infrastructure queries.

Mon–Sat · 9AM–9PM IST
+91 98765 43210